Our primary concern is to keep our customers happy, which is why we try to have the most flexible return policy possible within the terms allowed by each brand and manufacturer that we resell. If you are not happy with any part of your order, please contact us immediately and we will do our best to make things right with our suppliers.

Cancellations

If you decide to cancel your order before it ships, please email us immediately at info@raffwells.com and we will cancel you order. Cancellations submitted via e-mail within 12 hours of purchase will not incur any fees. Cancellations submitted after 12 hours may incur restocking and return fees from our manufacturers and will be analyzed on a case by case basis. Where possible we will try to intervene to avoid such fees.

If your order has already shipped and you want to return it, please do not reject the delivery, unless you have already been instructed by a member of our team. Accept the package and follow the Return Procedures below. If an order is canceled after it has already shipped, Raff Wells does not cover the cost of return shipping.

The customer is solely responsible for return shipping costs in the event of a cancellations. This includes LTL freight shipments in which a delivery appointment cannot be made. Original shipping costs, freight rerouting fees, and restocking fees will all be deducted from a refund.

Return Eligibility

For a full refund, the item must be returned in its original packaging or equivalent to ensure the item is not damaged in transit.

The item must be returned in NEW and Resalable condition, or the condition that it was received. Products that are returned missing parts, damaged, dirty, or have clearly been used, may be refused for return entirely or the return amount may be reduced by labor and parts needed to make the product like new.

In the case where Raff Wells has not charged for shipping (not including Residential Delivery or Liftgate charges) on your order, a restocking fee may be deducted from the refund. If your item(s) shipped LTL Freight, a restocking fee will always be deducted from the refund.

This restocking fee is waived on non-LTL exchanges, or if there was an error with your order on our part or.

Return requests will be accepted from a period up to thirty (30) days of when you received your item(s). Returns may also be subject to an additional restocking fee depending on the item. For questions about specific return eligibility or to initiate a return, please contact us at info@raffwells.com.