To make a return, please contact our customer support at info@raffwells.com and provide your order number and the reason for the return. After receiving instructions, prepare the item in its original packaging, attach the provided return label (if applicable), and ship it.

For returns due to defects or our error, we cover return shipping upto £9.99; for other reasons, the cost is yours. We’ll process your refund promptly. Contact us if you need assistance at any step.

Exchanges can be made within 30 days after your order has been dispatched.

It is possible to exchange the same item for a different size. You will not need to pay for additional shipping costs when the exchange order is shipped out.

If the size you acquire is not available, you will need to make a regular return.

Kindly note that it is not allowed to tape any documents or labels directly to the product packaging (inner packaging). The right to exchange does not apply to goods that have been washed, used or are damaged. If you have received a damaged product or wish to file a claim, we kindly ask you to contact our customer service.

Note: You as the customer have the financial responsibility of ensuring your return is on its way to us. Please make sure to request a receipt when you return the package or save the tracking ID.

Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.

Defective products are under warranty for three years with proof of purchase, regardless of where they were purchased from. See Warranty for details.

When purchasing goods from us, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying us within 14 days of receiving the ordered item (the cancellation period).

Note: The right of withdrawal does not apply to goods with a broken seal or without a price tag/tag.

Due to safety reasons, the right of withdrawal does not apply to mounted strollers and car seats. You have the right to open the packaging and check, for example, the color of the product. If you are unsure whether the right of withdrawal applies, please contact our customer service.

When you cancel your purchase and have registered your return digitally within 14 days, the amount you paid for the item including original delivery costs will be refunded.

The refund will be made no later than 14 days from the date we received your notice of exercise of the right of withdrawal.